Guide to Caring for Bamboo Fabric

1. Turn the garment inside out or place it inside a wash bag.

2. Use a gentle detergent.

3. Avoid using any bleach or fabric softener.

4. Wash in cold water on gentle/delicate cycle.

5. Dry on low heat or lay flat to air dry.

6. Cool iron on reverse if needed.

A Guide to Caring for Cotton Fabric 

1. Sort by fabric type to prevent damage.

2. Wash in cold water to maintain durability.

3. Use mild detergent to avoid fiber weakening.

4. Turn clothes inside out to preserve color.

5. Don't overload the washer for thorough cleaning.

6. Avoid bleach.

7. Use a gentle cycle if available.

8. Limit fabric softener to maintain absorbency.

9. Hang dry or use low heat in the dryer.

10. Remove clothes slightly damp to reduce ironing needs.

11. If ironing is necessary, use a low to medium heat setting depending on the garment's thickness.

We welcome payments through all major credit cards as well as GCash.

Shipping options:

1. For Metro Manila: Enjoy free shipping on orders totalling at least ₽2,500; otherwise, a flat fee of P150 applies.

2. For areas outside Metro Manila: Enjoy free shipping on orders totalling at least ₽2,500; otherwise, a flat fee of P250 will be charged.

Absolutely, we offer same-day delivery and pickup services.

• ​Same-day delivery - Monday to Sunday, with a cut-off time of 3 PM.
• Pickup - Monday to Sunday, with a cut-off time of 5 PM.

Office Address: Manhattan Heights Tower A, Cubao, Quezon City, Metro Manila, Philippines 1109

Metro Manila Deliveries (In-house courier or Grab Express):

• Orders placed before the 3 PM cut-off from Monday to Sunday are eligible for same-day delivery.​
• Orders received after the 3 PM cut-off will be delivered on the next business day.​

Outside Metro Manila (J&T Express):

• Orders placed before the 3 PM cut-off are processed on the same day.​
• Estimated Delivery: 2-7 days.

Returns:

• We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 7 days of the shipping date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items such as custom-made clothing are not eligible for return unless they are defective or damaged upon arrival.
• To initiate a return, please contact our customer service team at +63917-274-8407 | olivebabycompany@gmail.com.
• Once your return is approved, you will be provided with instructions on how to proceed with the return shipment. Customers are responsible for the cost of return shipping, unless the item received is defective or damaged.
• Upon receipt and inspection of the returned item, we will notify you of the status of your refund.
• If your return is approved, a refund will be processed to the original method of payment within 3 business days.

Exchanges:

• We also offer exchanges for items of the same value within 7 days of the shipping date. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
• Exchanges are subject to availability. If the item you wish to exchange is no longer available, we will issue a refund instead. To initiate an exchange, please contact our customer service team at +63917-274-8407 | olivebabycompany@gmail.com.
• Once your exchange is approved, you will be provided with instructions on how to proceed with the exchange shipment. Customers are responsible for the cost of return shipping, unless the item received is defective or damaged.
• We strive to make the exchange process as smooth as possible for our valued customers, ensuring that you receive the replacement item promptly.

Contact Us:

• If you have any questions about our Clothing Return and Exchange Policy, please contact us at [+63917- 274-8407 | olivebabycompany@gmail.com]. We are here to assist you with any concerns or inquiries you may have.