Rest Easy with Returns & Echanges made effortless.
- We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 7 days of the shipping date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items such as custom-made clothing are not eligible for return unless they are defective or damaged upon arrival.
- To initiate a return, please contact our customer service team at +63917-274-8407 | olivebabycompany@gmail.com.
- Once your return is approved, you will be provided with instructions on how to proceed with the return shipment. Customers are responsible for the cost of return shipping, unless the item received is defective or damaged.
- Upon receipt and inspection of the returned item, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed to the original method of payment within 3 business days.
- We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 7 days of the shipping date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items such as custom-made clothing are not eligible for return unless they are defective or damaged upon arrival.
- To initiate a return, please contact our customer service team at +63917-274-8407 | olivebabycompany@gmail.com.
- Once your return is approved, you will be provided with instructions on how to proceed with the return shipment. Customers are responsible for the cost of return shipping, unless the item received is defective or damaged.
- Upon receipt and inspection of the returned item, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed to the original method of payment within 3 business days.
- We also offer exchanges for items of the same value within 7 days of the shipping date. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
- Exchanges are subject to availability. If the item you wish to exchange is no longer available, we will issue a refund instead. To initiate an exchange, please contact our customer service team at +63917-274-8407 | olivebabycompany@gmail.com.
- Once your exchange is approved, you will be provided with instructions on how to proceed with the exchange shipment. Customers are responsible for the cost of return shipping, unless the item received is defective or damaged.
- We strive to make the exchange process as smooth as possible for our valued customers, ensuring that you receive the replacement item promptly.
- We also offer exchanges for items of the same value within 7 days of the shipping date. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
- Exchanges are subject to availability. If the item you wish to exchange is no longer available, we will issue a refund instead. To initiate an exchange, please contact our customer service team at +63917-274-8407 | olivebabycompany@gmail.com.
- Once your exchange is approved, you will be provided with instructions on how to proceed with the exchange shipment. Customers are responsible for the cost of return shipping, unless the item received is defective or damaged.
- We strive to make the exchange process as smooth as possible for our valued customers, ensuring that you receive the replacement item promptly.